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ISO 20000 - IT Service Management System

This ITIL based standard provides certification requirements for organizations performing information technology (IT) service management activities. ISO 20000-1 contains the requirements for certification which are covered in 9 sections out of which 6 are functional requirements.

There are several other documents in this series e.g. ISO 20000-2, ISO 20000-3, ISO 20000-4 etc. which provide various types of guidance related to ISO 20000-1 certification.

Advantages & Requirements of ISO 20000

ISO 20000 Advantages
Robust Service Control Quick and Easy Migration Improved Configuration Management Builds Customer Confidence Improves Customer Satisfaction Improves Efficiency Standardization Reduces Costs and Overheads Brings Down Non-conformities and Risks

ISO 20000 Requirements

Scope
Normative references
Terms and definitions
Service management system - general requirements
Design and transition of new or changed services
Service delivery processes
Relationship processes
Resolution processes
Control processes

ISO 20000 Qualicon Offers
Consultancy	Training	Audit
Consultancy for ISO 20000 – 1 certification	Awareness Training on ISO 20000 - 1 Internal Auditor Training on ISO 20000 – 1	Internal Audits as per ISO 20000

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ISO 20000 - IT Service Management System

Advantages & Requirements of ISO 20000

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